Terms and Conditions

Welcome to Tirmah Carpets. These Terms and Conditions govern your use of our website and the purchase of products and services from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions.

Please read them carefully before using our website or purchasing from us.

1. About Tirmah Carpets

Tirmah Carpets is part of the wider Tirmah journey that began in 2010, when Mr. Abid Javed founded Tirmah Interiors in South Africa.

With a longstanding passion for handmade carpets, Kilims, furniture, and interior products, Tirmah Interiors has grown over the years and established a reputation for carefully selected, quality products.

Tirmah Carpets represents the next chapter of this journey, focusing specifically on carpets, rugs, Kilims, and related products. We continue to build on the experience, knowledge, sourcing relationships, and appreciation for traditional craftsmanship developed through Tirmah Interiors.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Interfere with the security or operation of the website.

  • Use our content, images, product information, or branding for commercial purposes without written permission.

We reserve the right to restrict or terminate access to our website where we believe these Terms and Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, colors, and other information displayed on our website are accurate.

However, handmade carpets and Kilims are unique products. Variations may naturally occur in:

  • Color

  • Pattern

  • Texture

  • Size

  • Shape

  • Weaving

  • Knotting

  • Material

  • Overall appearance

These variations are part of the character and individuality of handmade products and should not necessarily be considered defects.

Product colors may also appear slightly different depending on your device, screen settings, lighting conditions, and photography.

4. Handmade and Vintage Products

Many of the carpets and Kilims offered by Tirmah Carpets are handmade or may have unique characteristics resulting from traditional production methods, age, use, or natural materials.

Minor irregularities, variations, signs of age, and differences in craftsmanship may be present.

These characteristics can be part of the authenticity and charm of a handmade carpet. We aim to provide accurate product information and images to help customers make informed purchasing decisions.

5. Product Availability

All products are subject to availability.

Although we make every effort to maintain accurate stock information, there may be occasions when a product becomes unavailable before an order is processed.

If a product you have ordered is unavailable, we may contact you to discuss available options, which may include:

  • Offering an alternative product.

  • Offering a different product of similar value.

  • Providing a refund for the unavailable item.

We reserve the right to correct errors relating to product availability, descriptions, pricing, or other information displayed on the website.

6. Prices and Payment

All prices displayed on our website are subject to change without prior notice.

The total price payable for an order will be displayed during the checkout process, where applicable.

Payment must be successfully completed before an order is processed unless alternative payment arrangements have been agreed with Tirmah Carpets in writing.

Payments may be processed through third-party payment providers. Tirmah Carpets does not generally store complete credit or debit card details on its own servers.

Third-party payment providers may have their own terms and privacy policies, which apply to the processing of payments.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is not considered fully accepted until it has been confirmed by Tirmah Carpets.

We reserve the right to refuse or cancel an order in certain circumstances, including where:

  • The product is unavailable.

  • There is an error in the product description or price.

  • Payment cannot be verified.

  • We suspect fraudulent or unauthorized activity.

  • We are unable to deliver to the provided address.

  • There are circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, any applicable refund will be processed using an appropriate payment method.

8. Custom and Bespoke Orders

Tirmah Carpets may offer custom-made or bespoke products based on customer requirements.

These may include custom specifications such as:

  • Size

  • Shape

  • Color

  • Design

  • Material

  • Other agreed specifications

Before production begins, customers should carefully review and confirm their specifications.

Because custom-made products are created specifically according to a customer's requirements, they may not be eligible for return or cancellation unless otherwise agreed or required by applicable law.

We will make reasonable efforts to produce custom products according to the agreed specifications. However, handmade production may naturally involve minor variations in color, texture, pattern, or craftsmanship.

9. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes provided at the time of purchase.

Delivery times may vary depending on:

  • Product availability

  • Product type

  • Customization requirements

  • Delivery location

  • Shipping provider

  • Customs procedures

  • Weather or other unexpected circumstances

Estimated delivery times are not always guaranteed.

Once an order has been handed over to a third-party shipping or delivery provider, delays caused by that provider may be outside our direct control.

Customers are responsible for providing accurate delivery information. Tirmah Carpets may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. International Orders, Customs, and Duties

For international orders, additional customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.

Unless otherwise stated, these charges may be the responsibility of the customer.

Customs rules and import requirements vary between countries. Customers are responsible for understanding any applicable requirements before placing an international order.

Tirmah Carpets cannot guarantee that products will be exempt from customs duties, taxes, or other charges imposed by the destination country.

11. Returns and Exchanges

Our return and exchange policy may vary depending on the product, order type, destination, and applicable law.

Before returning any product, customers should contact Tirmah Carpets for instructions.

Products returned must generally be:

  • In their original condition.

  • Unused, where applicable.

  • Properly packaged.

  • Accompanied by relevant order information.

Custom-made or bespoke products may not be eligible for return unless the product is defective, incorrectly produced, or otherwise covered by applicable consumer-protection law.

Certain products may also be excluded from returns due to their nature.

For complete information, please refer to our separate Returns and Refund Policy, where applicable.

12. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or significantly different from the agreed order specifications, please contact us as soon as possible.

We may request photographs, videos, order details, or other information to help us investigate the issue.

Where appropriate, we may offer a suitable resolution, which may include:

  • Repair

  • Replacement

  • Exchange

  • Refund

  • Another appropriate solution

The available resolution may depend on the nature of the issue and applicable law.

13. Intellectual Property

All content on the Tirmah Carpets website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Photographs

  • Logos

  • Branding

  • Graphics

  • Design elements

  • Videos

  • Website layout

is owned by or licensed to Tirmah Carpets or its relevant content providers unless otherwise stated.

You may not copy, reproduce, republish, modify, distribute, sell, or commercially exploit our content without prior written permission.

The Tirmah name, branding, logos, and related materials may not be used without authorization.

14. Customer Reviews and User Content

If you submit reviews, photographs, testimonials, comments, or other content to Tirmah Carpets, you agree that the content must not:

  • Be unlawful or misleading.

  • Infringe the rights of another person.

  • Contain offensive or abusive material.

  • Contain malicious software.

  • Violate privacy or intellectual-property rights.

By submitting content, you grant Tirmah Carpets permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, where permitted by applicable law.

We reserve the right to remove content that violates these Terms and Conditions or that we consider inappropriate.

15. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery services, social-media platforms, or other external services.

These third parties operate independently and may have their own terms, policies, and conditions.

Tirmah Carpets is not responsible for the content, availability, security, or practices of third-party websites or services.

16. Website Availability

We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or other harmful elements.

  • Compatible with every device or browser.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Tirmah Carpets will not be responsible for losses or damages resulting from:

  • The misuse of our website.

  • The inability to access or use our website.

  • Delays caused by third-party delivery providers.

  • Events beyond our reasonable control.

  • Incorrect information provided by a customer.

  • Unauthorized access resulting from circumstances outside our reasonable control.

  • Third-party websites, services, or payment providers.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.

18. Events Beyond Our Control

Tirmah Carpets will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.

  • War.

  • Civil unrest.

  • Government restrictions.

  • Strikes.

  • Transport disruptions.

  • Shipping delays.

  • Internet or technology failures.

  • Pandemics or public-health emergencies.

  • Customs delays.

  • Other unforeseen events.

Where possible, we will make reasonable efforts to inform affected customers and find an appropriate solution.

19. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy.

20. Changes to These Terms

We may update or change these Terms and Conditions from time to time.

Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means that you accept the updated Terms and Conditions.

We encourage you to review this page periodically.

21. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws of the jurisdiction in which Tirmah Carpets operates, unless otherwise required by applicable law.

Any disputes should first be addressed by contacting Tirmah Carpets so that we can attempt to resolve the matter amicably.

22. Contact Us

If you have any questions about these Terms and Conditions, your order, or our services, please contact us:

Business Name: Tirmah Carpets
Website: https://tirmahcarpets.ae/
Email: info@tirmahcarpets.ae

Frequently Asked Questions

1. Is Tirmah Carpets connected to Tirmah Interiors?

Yes. Tirmah Carpets is part of the wider Tirmah journey that began in 2010 when Mr. Abid Javed founded Tirmah Interiors in South Africa. Tirmah Carpets builds on the experience, knowledge, and passion developed through Tirmah Interiors while focusing specifically on carpets, rugs, and Kilims.

2. Are all Tirmah Carpets products handmade?

Many of our carpets and Kilims are handmade or produced using traditional craftsmanship. Product descriptions should be reviewed for specific information about the materials, production methods, origin, and characteristics of each individual product.

3. Can I order a custom-sized carpet?

Custom orders may be available for selected products. Customers should contact Tirmah Carpets to discuss their preferred size, design, color, material, and other requirements.

4. Can handmade carpets have minor variations?

Yes. Handmade carpets and Kilims may naturally have variations in color, texture, pattern, shape, and craftsmanship. These characteristics are often part of the unique nature and authenticity of handmade products.

5. How can I contact Tirmah Carpets?

You can contact us through the official contact details provided on our website. For order-related questions, please include your order information where possible so that we can assist you more efficiently.