Refund and Return Policy
At Tirmah Carpets, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions below.
Returns
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Return requests must be made within 14days of delivery.
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Products must be unused, uninstalled, unwashed, and in their original condition.
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Products should include the original packaging and proof of purchase where applicable.
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Custom-sized, personalized, and made-to-order products are non-returnable, unless they have a verified manufacturing defect.
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Clearance, sale, or discounted items may not be eligible for return.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide clear photos or videos of the issue. After reviewing the claim, we may offer a replacement, repair, or refund.
Refunds
Once your returned product is received and inspected, we will notify you whether your refund is approved. Approved refunds are generally processed within 7–10 business days through the original payment method.
Original shipping and handling charges are generally non-refundable unless the return is due to our error or a verified product defect.
Order Cancellation
Orders may be cancelled within 24 hours of placing the order, provided production or processing has not started. Custom-made orders cannot be cancelled once production has begun.
How to Request a Return
To request a return, refund, or report a damaged product, please contact us:
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
We reserve the right to refuse returns that do not meet the conditions of this policy.