Privacy Policy

At TirmahCarpets, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal data when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you visit or use our website, we may collect different types of information depending on how you interact with TirmahCarpets.

Personal and Contact Information

When you contact us, create an account, subscribe to updates, or place an order, we may collect information such as your:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping or delivery address

  • Other information you voluntarily provide to us

Order Information

When you purchase a rug, carpet, kilim, or other product from our store, we may collect information related to your order, including the products purchased, order details, delivery information, and any custom requirements you provide.

For custom-sized or made-to-order products, we may also collect details such as your requested dimensions, color preferences, design preferences, and other specifications necessary to prepare your order.

Payment Information

Payments may be processed through third-party payment processors or payment service providers. TirmahCarpets does not generally store complete credit or debit card details on its own servers.

Your payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices. We recommend reviewing the privacy policy of your selected payment provider for more information about how payment data is handled.

Device and Analytics Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate location information

  • Referring website

  • Date and time of visits

  • Other technical and usage information

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use the information we collect for legitimate business and customer-service purposes, including to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Confirm and communicate order details

  • Respond to questions, inquiries, and customer-support requests

  • Provide information about our products and services

  • Process payments through authorized payment providers

  • Handle returns, refunds, exchanges, and other order-related requests

  • Create and manage customer accounts where applicable

  • Provide customized products according to your requirements

  • Improve our website, products, services, and customer experience

  • Understand how visitors use our website

  • Detect, prevent, and investigate fraud, abuse, and security issues

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where permitted and where you have provided the required consent

We only use personal information for purposes that are reasonably connected to our business operations and the services we provide.

3. Sharing Your Information

TirmahCarpets does not sell, rent, or trade your personal information for money. However, we may share certain information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share relevant information with companies that help us operate our business, such as:

  • Payment processing providers

  • Shipping and delivery companies

  • Website hosting providers

  • E-commerce service providers

  • Analytics and performance providers

  • Customer-support platforms

  • Marketing service providers, where applicable

These service providers are generally provided only with the information necessary to perform their specific services.

Legal and Regulatory Requirements

We may disclose personal information when we believe disclosure is reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to valid legal requests

  • Protect the rights, property, or safety of TirmahCarpets, our customers, or others

  • Detect or investigate fraud, security issues, or other unlawful activity

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may help us to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website functionality

  • Understand website traffic and usage

  • Analyze the performance of our website

  • Support relevant advertising and marketing activities, where applicable

You can usually control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Analytics and Third-Party Services

We may use third-party analytics and technology services to understand website traffic, customer behavior, and website performance.

These services may collect information about your device, browser, interactions with our website, and general usage patterns. Third-party providers may process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services that may process your information.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

You are also responsible for taking reasonable steps to protect your account information and login credentials, where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

  • The purpose for which the information was collected

  • Whether we need the information to provide services

  • Legal, accounting, or regulatory requirements

  • The resolution of disputes

  • The prevention of fraud or abuse

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, where legally permitted

  • Withdraw consent for certain types of processing

  • Opt out of promotional or marketing communications

  • Request information about how your personal data is used

If you no longer wish to receive promotional emails, you may usually unsubscribe by following the instructions included in the relevant communication.

To submit a privacy-related request, please contact us using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently from TirmahCarpets and may have their own privacy policies, terms, and data practices. We are not responsible for the privacy, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

11. International Data Transfers

Depending on the location of our service providers and technology partners, your information may be processed or stored in countries other than the country in which you live.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

12. Marketing Communications

Where permitted by applicable law, we may send you information about products, promotions, offers, or updates that may be relevant to you.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in a marketing email

  • Contacting us directly

  • Using any available communication preferences on our website

Even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as order confirmations, delivery updates, payment issues, or customer-service requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Business Name: TirmahCarpets
Website: https://tirmahcarpets.ae/
Email: info@tirmahcarpets.ae

We will review privacy-related inquiries and respond as appropriate under applicable law.

Conclusion

At TirmahCarpets, protecting customer privacy is an important part of providing a trustworthy shopping experience. We collect information only for legitimate purposes connected to operating our store, processing orders, supporting customers, improving our services, and meeting applicable legal obligations. We also work with trusted third-party service providers when necessary to process payments, deliver orders, operate our website, and provide related services.

By using our website and services, you acknowledge that your information may be collected and used as described in this Privacy Policy. We recommend reviewing this page periodically because our privacy practices may change as our business and services develop.

Frequently Asked Questions

1. What personal information does TirmahCarpets collect?

TirmahCarpets may collect information such as your name, email address, phone number, billing address, delivery address, order details, custom product requirements, and other information you provide when you interact with our store or place an order.

2. Does TirmahCarpets store my credit card information?

TirmahCarpets generally does not store complete credit or debit card details on its own servers. Payments may be processed by third-party payment providers that handle payment information according to their own security practices and privacy policies.

3. Does TirmahCarpets sell customer information?

No. TirmahCarpets does not sell, rent, or trade your personal information for money. Information may be shared with trusted service providers when necessary to process payments, deliver orders, operate our website, or provide related services.

4. Can I request deletion of my personal information?

Depending on applicable law, you may be able to request access to, correction of, or deletion of your personal information. To make a request, contact TirmahCarpets using the contact details listed in this Privacy Policy.

5. How can I contact TirmahCarpets about privacy?

You can contact TirmahCarpets using the official store email address listed above. If you have a question about the collection, use, correction, or deletion of your personal information, please include enough detail for us to understand and respond to your request.